Refund policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be unused, unopened, and in its original packaging. You’ll also need the receipt or proof of purchase.

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

To start a return, please contact us at glosssale@gmail.com. Returns must be approved before being sent back.

Damages and Issues

Please inspect your order upon arrival and contact us immediately if your item is damaged, defective, or if you received the wrong item so we can make it right.

Non-Returnable Items

Due to hygiene and safety reasons, opened or used beauty products cannot be returned. Sale items, gift cards, and custom or personalized products are also non-returnable.

Exchanges

The fastest way to receive a different item is to place a new order after your return has been approved.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 days for any reason and without justification. Items must be unused, in original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your return, we’ll notify you if your refund has been approved. If approved, refunds will be issued to your original payment method within 10 business days. Processing times may vary depending on your bank or credit card provider. If more than 15 business days have passed since your refund was approved, please contact us at glosssale@gmail.com.