We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, Google Pay, and Shop Pay. All transactions are processed securely through Shopify Payments — your payment details are encrypted and never stored on our end.

Yes, completely. Our store is powered by Shopify — one of the most trusted ecommerce platforms in the world. Every transaction is SSL-encrypted and processed securely. GLOSS COMPANY USA LLC is a registered US business based in Florida, and our products are used by thousands of nail professionals across the country.

We process orders fast — usually within 1–2 business days. If you need to change or cancel, email us at glosssale@gmail.com with your order number as soon as possible. Once an order has shipped, we're unable to make changes, but we'll always do our best to help.

All orders ship from our warehouse in Florida. Shipping from within the US means faster delivery, no customs delays, and no international fees — just straightforward, reliable delivery to your door.

Yes — we ship to all 50 US states, including Hawaii and Alaska. Delivery times to Hawaii and Alaska may be slightly longer than standard continental US timelines.

Not yet — but Canada shipping is actively in preparation and coming soon. We'll announce the launch on our website and social channels. Follow us on Instagram (@usa.gloss) or subscribe to our emails to be the first to know.

Currently, we ship within the United States only. Canada is next on our expansion list. For inquiries outside of North America, feel free to contact us at glosssale@gmail.com.

Orders are typically processed within 1–2 business days. Orders placed before 2 PM EST often ship the same day. During peak periods and holidays, processing may take slightly longer — we'll keep you updated.

After your order ships from our Florida warehouse, standard delivery takes approximately 2–5 business days depending on your location. East Coast orders generally arrive faster; West Coast deliveries may take up to 5–7 business days.

We ship via major US carriers including USPS, UPS, and FedEx. The carrier selected for your shipment depends on your location, package weight, and the shipping method chosen at checkout.

We run free shipping promotions regularly. Check our homepage or subscribe to our email list to stay updated on current offers.

Once your order ships, you'll receive a confirmation email with your tracking number and a direct link to follow your package. If you haven't received a tracking email within 3 business days of ordering, check your spam folder first — then contact us at glosssale@gmail.com.

Tracking information can take 24–48 hours to update after the shipping label is created. This is normal, especially for USPS shipments. If your tracking still shows no movement after 48 hours, contact us and we'll investigate right away.

Start by checking around your delivery address — packages are sometimes left in mailboxes, with a neighbor, at a front desk, or in an unexpected spot. If you still haven't located it after 48 hours, email us at glosssale@gmail.com with your order number and we'll open an investigation with the carrier.

If tracking shows no movement for an extended period and the package appears lost, contact us right away. We'll work with the carrier to file a claim and find a resolution — whether that means a replacement order or a refund, depending on the circumstances.

Due to the nature of professional beauty products, we don't accept returns on opened or used items. This is standard across the professional nail industry and is in place to ensure the safety and integrity of every product we sell. If you received an unopened product you no longer need, contact us within 14 days of delivery and we'll review it on a case-by-case basis.

Exchanges are possible for unopened, unused products. Contact us within 14 days of delivery at glosssale@gmail.com with your order number and the reason for the exchange. Return shipping for exchanges is the customer's responsibility unless the product was defective or we made a packing error.

Email us at glosssale@gmail.com with your order number, the item(s) involved, and the reason. Our team will respond within one business day with next steps. Please don't ship anything back before contacting us — unauthorized returns cause delays.

We're sorry to hear that — this isn't the experience we want for you. Email us at glosssale@gmail.com within 48 hours of delivery with your order number and clear photos of the damage (both the product and packaging). Our team will review and offer a replacement or full resolution at no extra cost to you.

That's our mistake, and we'll fix it right away. Email us at glosssale@gmail.com within 48 hours of delivery with your order number and a photo of what you received. We'll send the correct item promptly and arrange for the wrong one to be returned at no cost to you.

Yes. GLOSS has been developing professional nail materials for over 10 years. Our formulas are designed specifically for nail technicians and salons — not consumer-grade versions, but the same professional-quality products used in salons internationally. Some formulas are patented, and the brand has received industry recognition including "Brand of the Year" awards.

Purchase directly from our official website (gloss.company) or our verified Amazon storefront for guaranteed authenticity. We don't authorize third-party resellers unless explicitly stated. If you find GLOSS products sold elsewhere at unusually low prices, they may not be genuine.

Yes — we have an official GLOSS COMPANY storefront on Amazon US. For the full product range, direct support, and the best experience, ordering from gloss.company is always the preferred option.

Yes. All professional nail products have a shelf life. Look for the PAO (Period After Opening) symbol on the packaging — it indicates how many months the product remains good after first opening. For best results, store products in a cool, dry place away from direct sunlight and heat.

GLOSS products are not tested on animals. We're committed to responsible product development and continue to align our standards with international cosmetic regulations. For specific certification inquiries, reach out to us at glosssale@gmail.com.

GLOSS products are formulated for professional use — nail technicians, licensed nail artists, and trained beauty professionals. Some products (like Builder Gel and Acrygel) require professional application skills to get the best results. If you're newer to professional nails, we recommend starting with our Gel Polish and Rubber Base lines before moving to extension systems.

GLOSS gel products cure with both UV and LED lamps. For consistent, professional-level results, we recommend a lamp with at least 36W output. Our GLOSS UV/LED Nail Lamp (46W) is engineered to work seamlessly with the full GLOSS product line, delivering precise curing times and even light distribution.

We recommend a minimum of 36W for proper curing. Lamps below this wattage may result in undercured product, which can cause lifting, poor adhesion, and in some cases skin sensitivity. A 48W or higher lamp delivers the most reliable, professional-grade curing results.

Yes — most modern professional UV/LED lamps are compatible with GLOSS gel products, provided they meet the minimum wattage requirements (36W+). Curing times may vary slightly by lamp brand and model. We recommend testing on a practice nail tip first to dial in the right timing for your specific setup.

Rubber Base is a self-leveling, flexible base coat designed to create a strong adhesion layer and light structure on natural nails. It's ideal for natural nail sets. Builder Gel is a thicker, harder-curing product used to build structure, length, or correct nail shape — it's the go-to for nail extensions and overlays. Both are professional products; the right choice depends on the service you're performing.

HEMA (2-hydroxyethyl methacrylate) is a monomer found in many gel nail products. Repeated skin contact with HEMA can cause sensitization and allergic reactions in some people over time — particularly nail professionals with high daily exposure. HEMA-FREE formulas are developed without this ingredient, significantly reducing the risk of sensitization.

HEMA-FREE products are a smart choice for nail technicians with high daily product exposure, clients who have experienced reactions to standard gel formulas, salons that want to offer a safer option for sensitive-skin clients, and anyone who prefers a lower-sensitizer formula as a general precaution.

No — we offer both standard professional formulas and a dedicated HEMA-FREE product line. Our HEMA-FREE collection includes specific bases, top coats, and gel polishes, clearly labeled on each product page. If HEMA-FREE is a requirement for you or your clients, look for the HEMA-FREE designation when browsing.

Not exactly. HEMA-FREE means the product doesn't contain HEMA specifically — one of the most common sensitizers in nail products. It significantly reduces the risk of reactions for many people, but no nail product can be universally guaranteed hypoallergenic for all individuals. If you or your client has known sensitivities, patch testing before a full application is always a good practice.

Yes. We have a professional partnership program for licensed salons, beauty academies, and nail technicians across the United States. Partners receive tier pricing (20–40% below retail depending on volume), early access to new launches, and a dedicated account manager. Visit our Partnership page to learn more.

Absolutely. We work with indie nail techs, home studios, and salon suites — not just large salons. As long as you hold a valid professional license, you're eligible to apply. See our Partnership page for full details.

Email us at glosssale@gmail.com with the subject line "Wholesale Application" and include: your business or salon name, state and city, professional license number (or photo of license), estimated monthly product spend, and your Instagram or website if applicable. We respond within 1–2 business days with pricing tiers and next steps.

Yes — we actively partner with nail academies and beauty schools across the US. We offer educational pricing and co-marketing support for qualifying programs. Email us at glosssale@gmail.com with the subject line "Academy Partnership" to get started.

Most of our core products are restocked on a regular cycle. If an item shows as out of stock, sign up for the restock notification directly on the product page and we'll email you the moment it's available again. For urgent wholesale restock needs, contact your account manager or email us directly.

Subscribe to our email list for priority updates on restocks and new product launches. You can also follow us on Instagram (@usa.gloss) and TikTok (@gloss_usa) — we announce new collections and limited drops on social first.

Email us at glosssale@gmail.com — include your order number if your question is order-related, and a brief description of how we can help. You can also visit our Contact page for more options.

Our team is available Monday through Friday. We aim to respond to all emails within one business day. Emails received on weekends or US holidays will be answered the next business day.

First, check your spam or junk folder — our replies occasionally land there. If it's been more than 2 business days with no response, please send a follow-up with your original message. We read and respond to every inquiry.