In accordance with the Law of Ukraine “On Protection of Consumer Rights” dated 03.19.1994 No. 172 (Article 9) “On the Implementation of Certain Provisions of the Law of Ukraine”, a list of goods not subject to exchange (return) is indicated, namely:
- perfumery and cosmetic products;
- gel varnishes;
- sanitary hygiene items;
- disposable products;
- brushes and brush sets;
- files, buffs, polishers;
- manicure tools;
- promotional and discounted goods.
IMPORTANT! Such goods can only be returned if a factory defect is found.
How to replace an item?
If you order on the official website of gloss.company, write your questions about the replacement of goods to Viber, WhatsApp, Telegram at the contact number +380 63 864 5724. Our managers will help you to deal with all your questions as soon as possible, because we value your time very much.
If you purchased the product from our authorized representatives, please contact the store where you made the purchase to test or replace the material.
We always meet our customers halfway and help to sort out any situation, because satisfied customers are the best praise for us.